The expected customer for GoVia Highlight A Hero is a safety‑conscious person, family, or community member who worries that a routine police encounter—or any high‑stakes crisis—could escalate without witnesses, support, or accountability. This includes Black and Brown communities and other over‑policed groups, college students, gig workers and drivers, and loved ones of people with mental health or disability-related vulnerabilities. It also extends to public defenders, civil rights lawyers, and community organizations that need trustworthy, affidavit‑ready documentation and patterns of conduct to fight for their clients and communities.
The unmet need is simple but profound: today, there is no easy way to instantly combine video, verified testimony, legal backup, and positive recognition for good officers in one trusted workflow. People either fumble with their phones, record without context, or rely on platforms that are built for entertainment—not for life‑and‑death evidence, de‑escalation, or follow‑through. On the institutional side, lawyers and advocates are overwhelmed by fragmented evidence and missing data, while communities rarely see systematic celebration of “heroes” inside law enforcement.
GoVia solves this by giving civilians a one‑tap way to document encounters, notify trusted contacts, and connect to real‑time legal and mental‑health support, while turning every recording into structured, affidavit‑style data that can be used in court or policy work. At the same time, the Highlight A Hero algorithm lets communities elevate officers who protect and respect them, creating incentives for better policing. The core problem we are solving is unsafe, unaccountable, and undocumented encounters—and our ideal customers are those actively looking for tools to make those moments safer, more transparent, and more just.
GoVia Highlight A Hero’s value proposition is simple: in the moment when a police or crisis encounter can change a life, we give people a one‑tap way to bring in witnesses, professionals, and data so they are no longer alone or powerless. Unlike basic recording apps or complaint hotlines, GoVia integrates real‑time Zoom access to attorneys and mental‑health clinicians, affidavit‑style documentation, and an AI‑driven “Highlight A Hero” ranking system that both deters misconduct and elevates exemplary officers in the same flow. This dual path—document harm and celebrate good policing—is the key differentiator, because it turns every encounter into structured, legally useful evidence and constructive feedback instead of just viral video or one‑sided outrage. Customers care because they face real fear and uncertainty in routine stops, and the cost of not having support can be jail, trauma, or death; GoVia offers immediate protection for civilians, clearer context for officers, and actionable patterns for lawyers and policymakers. For communities and institutions hungry for both safety and trust, GoVia stands out as a practical, tech‑driven way to create shared accountability, measurable impact, and a future where “highlighting a hero” is as powerful as exposing abuse.
GoVia Highlight A Hero is a community police safety platform that turns a smartphone into a real-time safety net—connecting civilians, attorneys, and mental-health professionals during police encounters while automatically documenting what happens for courts, policy, and training. Unlike current “record the police” apps that only capture video or send alerts, GoVia integrates live Zoom participation by licensed professionals, affidavit-style documentation, and an AI-driven “Highlight A Hero” ranking system that both flags misconduct and publicly elevates 5‑star officers in one continuous workflow. Another element is the blue lights at major traffic stops are protected by two granted U.S. patents and one pending application on its crisis-streaming, and video safety workflows, with additional innovations in the pipeline, making the system both original and defensible compared to the state of the art. The design is further de-risked and refined through UA’s NSF I‑Corps customer-discovery process, where real interviews confirmed that affected communities, attorneys, and organizations not only want GoVia’s protections but can realistically pay for premium access, legal-tech integrations, and institutional licenses. This combination of patented, integrated real-time support, balanced accountability-and-hero recognition, and evidence-based validation from I‑Corps makes GoVia a transformative step beyond existing safety and recording apps.
