GoVia’s AI Dispatch Division, launched in Stow, Ohio, introduces a groundbreaking solution that reshapes public safety, mental health support, and legal access through real-time, multi-agent AI technology. Our system integrates AI-powered sentiment analysis, live scene interpretation, and context-aware decision-making to assist dispatchers, police officers, lawyers, mental health professionals, and citizens simultaneously.
When a call comes into dispatch, GoVia’s AI scans voice patterns and speech cues to detect signs of distress, confusion, or aggression—flagging high-risk interactions instantly. The AI scape engine visualizes public and officer behavior via livestream or audio, enabling early intervention with calming language prompts and actionable de-escalation suggestions to dispatchers. The AI also pushes context-specific information to officers en route—such as prior mental health crises, outstanding legal orders, or known triggers—while protecting citizen rights and privacy.
For citizens, the app educates in real time. If pulled over, users are guided by our AI agent through lawful steps, rights, and what to expect—reducing fear and tension. Lawyers and mental health professionals can be looped in live via secure Zoom integration, bringing human support when needed most.
This technology doesn’t replace humans—it supports them. By embedding knowledge, empathy, and accountability into police encounters, GoVia empowers everyone involved. As we face a national reckoning on police reform, GoVia offers a proactive tool that aligns law enforcement with community values, reduces liability, and fosters trust—turning every stop into a teachable moment and a safer exchange.
